Judy faulkner epic systems biography of christopher

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8 questions with Epic CEO Judy Faulkner

Judy Faulkner, founder and CEO of Verona, Wis.-based Epic Systems, made some time during HIMSS 2016 to talk about her leadership style, "Midwest nice" and her new breakfast routine with Becker's Hospital Review.

Note: Responses have been lightly edited for clarity and style.

1. How would people describe you as a boss?

One of our staff members told me people ask her regularly to describe me as a boss. So I'll take what she says. Now, the thing is, who is going to tell me bad things?

She says she tells people I'm smart, nice, ethical and honest in that I tell you what I think. If I had to guess, people would say I'm hardworking, demanding of good work from others, visionary and outspoken.

2. And being outspoken is different from being honest about what you think?

Right, because one is being assertive. I will speak up. When I go to a meeting, I may be one of the people who is comfortable speaking up. But then it also goes with the honesty: I might ask the hard questions.

3. You demand good work. So when somebody really knocks it out of the park, how do you recognize that accomplishment?

I like to congratulate them, sometimes in front of others. At the staff meeting, I may say some words of congratulation to what they

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An Epic Dystopia

This article appears in theOctober 2024 issue of The American Prospect magazine. Subscribe here.

I periodically see three wonderful doctors, my internist and two specialists. They all know that I’m a journalist who once wrote for The New England Journal of Medicine. Every time I see them, even before they examine me, each one spends several minutes railing about something called Epic. That sort of thing tends to pique a journalist’s curiosity.

Epic, known formally as Epic Systems, turns out to be a privately held company that provides the electronic database for patient records and billing used today in 39 percent of all U.S. hospitals. But that understates Epic’s market dominance. The company has become the medical record database vendor for the vast majority of academic medical centers and other large hospital systems. Epic’s software keeps track of about 260 million individual patient records, just under 80 percent of the entire U.S. population. Its revenue was $4.9 billion in 2023, according to a company spokesperson.

Epic has only one large competitor, Cerner, which has had several stumbles in recent years. In 2022, Cerner was purchased by Oracle Corporation, but it keeps losing hospital clients to Epic. In